School Education Assistant - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What's in it for you? Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Salary:
£22,197 with progression to £23,662 per annum


Closing Date: 02 May 2023

The Role


We are seeking to hire a motivated Education Assistant to join SAgE Faculty Professional Services team based in the School of Computing.

You will primarily support the education function, working with the wider Professional Services teams in the School together with internal stakeholders in order to provide a comprehensive administrative support and ensure the continuous smooth and effective running of the School's taught programmes.


You will provide a high quality service to students and academic colleagues covering administrative activities related to the student learning life cycle.

You will play a key role in ensuring the quality of programme delivery through supporting annual review processes and being a point of contact for our taught students and academic colleagues.


We are looking for an individual who is a confident communicator and has great interpersonal skills, with the ability to quickly build positive working relationships with colleagues and stakeholders at all levels of seniority.

It is essential that you possess excellent organisational skills and work in a timely and planned way, have a keen eye for detail and look to identify and implement improvements wherever possible.

Working with a variety of stakeholders, you will complete a range of administration tasks, demonstrating initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

Being computer literate and having an up to date knowledge of Microsoft Office packages is essential.


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

We're celebrating 150 years of Science, Agriculture and Engineering.

Although a huge amount has changed over the last 150 years, one thing has stayed the same:
our commitment to making a difference. We're educating the next generation of experts and tackling the biggest challenges facing our planet.

Our innovative work has always focused on making a difference to people's lives, and you can be part of it.

Key Accountabilities

  • Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate
  • Work alongside the Education Team to check and update student data using University systems
  • Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities
  • Provide support for School events such as student induction, student social events and University and School visit days
  • To act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions
The Person (Essential)

Knowledge, Skills and Experience

  • Ability to manage time effectively
  • Effective planning and organisational skills with ability to solve problems
  • Good IT skills with experience of Microsoft suite of programmes
  • Flexible attitude to work demands and customers with a commitment to excellent customer service
  • Ability to work under own initiative and as part of a team
  • An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
  • Takes responsibility for meeting own targets
Attributes and Behaviour

  • A positive, proactive and professional customer focussed attitude
  • Works in a planned and structured way
  • Uses own and others time effectively
  • Ensures that all activities are completed on time
  • Keeps fellow team members up to date with progress
  • Willing to help others and share workloads
  • Maintains flexibility in work plans to allow for changing circumstances

Qualifications:


  • Maths and English at GCSE Level 4 or equivalent
  • Relevant work experience in an administrative or customer service setting


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality.

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