Receptionist/digital Media Brand Ambassador - Winchester, United Kingdom - Soultions Dental Clinic

Description

Job Description for a Receptionist/Social Media Brand Ambassador

Purpose of the job

Carry out reception and related administrative duties within the practice and champion the practice brand, and perform such other tasks as reasonably requested by the principal.

Responsible to
The principal and practice manager.


Employment duties

• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Promote and champion the brand standards both with the patients and via digital marketing
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify dentists/hygienists of patients' arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
• Prepare patient records and day sheets for each dentist / hygienist/therapist
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy
• Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
• Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policies
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Keep the office, patient's toilet and reception area tidy and welcoming
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Be the practice brand ambassador using digital marketing; bringing ideas to market treatments and focal treatment periods within social media platforms.
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal
• Attend all practice meetings as requested
• Experience using a CRM an advantage

Location :
Winchester, Hampshire UK

Hours of work : 8:00am - 5:30pm, Monday to Friday. With occasional Saturday 8:00am - 1:00pm

Salary :
Upto £10.42 per hour, dependent on experience or apprenticeship placement


Job Types:
Full-time, Permanent


Benefits:

• Company pension
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Winchester UK: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location:
One location

Expected start date: 20/03/2023