Lead User Researcher - Newcastle Upon Tyne, United Kingdom - Virgin Money

Virgin Money

Verified Company

Newcastle Upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Lead User Researcher

Business Unit:
Digital Banking

Salary range:
From £62,400 per annum

Location:
Hybrid with Hub working in Newcastle/Glasgow

Contract type:
Permanent

We're pretty busy here at Virgin Money, transforming our team to help us disrupt the status quo but we've lot more to do, if we are to grow as a digital first bank and that includes accelerating our digital agenda in a truly agile.

We also said 'Hello'to
A Life More Virgin, our exciting new proposition offering our colleagues more choice, control and flexibility to live and work how they choose.

We're on the search for a talented Lead User Researcher to join Virgin Money's Digital Design function.

As an expert in your field, you will have direct accountability for governing digital user research across all aspects of Virgin Money's digital estate.

Working closely with the Head of Digital Design, you will lead a team of talented and capable content designers and defining best practice for User Research in Virgin Money.

You'll influence and educate stakeholders and the wider team on the user centreddesign process and the merits of investing in user research and its impact on the user experience.

Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing digital products and services.

We're looking for straight talkers, the smart disrupters and the people that ask, 'why not?' We welcome insatiable curiosity and relentless optimism to support us in delivering requirements whilst also helping to shape the future of the function.

You'llinspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Details are critical to quality - the UX team iterate on complex interactions and flows - bringing stakeholders on the journey - ensuring customer needs are at the heart of decision making.

Sound good? Read on

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Up to five extra paid wellbeing days per year?
A 35 hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And, you get these Red Hot Rewards from day one

We'll ask you to...

Lead a team of experienced User Researchers in our business
Work with the Head of Digital Design to stand up a User Research Design Centre of Excellence
Educate stakeholders on the importance and value of User Research
Take the lead, plan, and conduct research activities to uncover user needs, meet business goals and design requirements
Manage the endtoend usability testing process from planning, recruitment through to delivery of insights to stakeholders
Create a communication strategy to deliver research findings and insights to the team, senior stakeholders and directors so that they share a deep understanding of users' needs and appreciate the design thinking process
Conduct service level evaluations in order to understand the endtoend user journey across all touch points to innovate and inform design strategy
Ensure ethical research practices and procedures are adhered to across all user research activities within your scope

To be brilliant you must have...

Substantive years of exceptional work experience within Digital User Experience
A degree qualified in psychology, behavioural sciences, Human Factors, HCI/Computer Science or other related UX / UCD / Service design fields or equivalent practical experience
Led a team of researchers or designers in a multidisciplinary design team
Have led largescale programmes of user research
Experience of confidently facilitating of design thinking workshops
Expert knowledge of user centred design principles and techniques
Effective interpersonal, communication, and collaboration skills
Knowledge of Inclusive design principles
An advanced understand of using collaboration and research tools e.g. Marvel, Invision, Axure, Miro

It's a bonus if you have (but not essential)...

Directly managed a Design Research team in a previous role
Experience with Sketch, Jira, Confluence
Experience with Agile development process
Knowledge of behavioural economics and choice architecture
Experience in leveraging quantitative data such as analytics and data science
Experience of using remote user testing platforms

We really need you to have the skills and experience listed in the
To be brilliant you must have section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

**Inclusion at Virgin Money

**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory