Service Administrator - Eastleigh, United Kingdom - Sychem Ltd

Sychem Ltd

Verified Company

Eastleigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Service Administrator / Coordinator

Location:
Office Based - Chandlers Ford

Hours:
Monday - Thursday / Friday

Salary:
£26,000

The Company:

Sychem Ltd are specialists in decontamination, sterilisation and disinfection, providing expert solutions to the healthcare and laboratory industries.

We're a positive and supportive family run company, who value our team We are recruiting for a
Service Coordinator to join our team.

This role is a full-time, permanent position and is based at our head office in Chandlers Ford.

About you

Key tasks will include:_
Coordinate a team of external engineers and account managing clients
Build trusted working relationships with Engineers and Clients
Prioritise and schedule breakdowns within agreed SLA's and KPI's
Respond to client enquiries efficiently and in a timely manner
Maintain accurate company records, recording RAM's and ensuring these are communicated to the attending Engineers
Proactively schedule and plan service and testing of site machines
Arrange Engineer site visits inline with skills matrix, ability and qualifications
Review and action all site visit reports by communicating with the attending engineer and client
Ensure all site visit reports are actioned and invoiced promptly.
Escalate issues to Service Coordination Manager and Engineering Manager wherever necessary
Ensure Service Kits are provided to clients, and emergency spares are sourced and ordered as required
To be considered for this role, you will need:_
Previous experience within a fast paced customer service or scheduling role is essential
The ability to multitask, manage workload and prioritise
Problem solving skills and be able to remain focused during challenging times
A flexible and positive approach
The ability to work on your own initiative and as part of a team
In return you will receive a competitive salary, 25 days annual leave plus bank holidays, pension and the opportunity to work with a great team of people_