Manager - Croydon, United Kingdom - Reed Sales

Reed Sales

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

My client a household name based in Croydon is seeking a new service manager to join their growing team.

Duties include:

Maintain standards of performance of the service team through effective coaching and performance management.
Recruit and select service team members in line with organisational and manufacturer requirements.
Ensure understanding and adherence to manufacturer service requirements and customer satisfaction indicators within the business to maintain high levels of customer service standards.
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales), so they are in line with manufacturer and business operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.