Hotel Receptionist - Glasgow, United Kingdom - Grasshopper Hotel

Grasshopper Hotel

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team.

As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

Greet guests upon arrival and provide them with information about hotel facilities and services
Baking our complimentary homemade baking selection
Cleaning duties throughout the night
Assist guests with checkin and checkout procedures
Handle guest inquiries and resolve any issues or complaints in a timely and efficient manner
Answer phone calls and direct them to the appropriate department or staff member
Maintain accurate guest records and update reservations as needed
Process payments and handle cash transactions
Coordinate with housekeeping to ensure rooms are clean and ready for guest arrivals

Requirements:

Previous experience in a customer service role, preferably in the hospitality industry
Excellent communication skills, both verbal and written
Bilingual skills (English and another language) are highly desirable
Strong phone etiquette and the ability to handle multiple phone lines
Exceptional organizational skills with attention to detail
Ability to work well under pressure in a fastpaced environment
Knowledge of hotel operations and services is a plus