Support Team Administrator - Maidstone, United Kingdom - Dome Consulting Ltd

Description

The Suuport Team Administrator is the core of our internal processes, directly supporting our project teams and clients both in the UK and worldwide.

You will be primarily using our in-house developed software; assisting users and answering requests, troubleshooting and solving problems or escalating them appropriately and tracking their progress while keeping the client informed, setting up new projects, moving/ uploading/ renaming documents and drawings and a range of other tasks.

There are many different aspects to the role and we are looking for a dynamic individual who is willing to learn or develop a variety of skills and join the team.

The role is full time and a hybrid of working from home and in our Kent office, with occasional site meetings or placements.

• Good communication skills, both verbal and written
• Friendly and courteous manner
• Process driven
• Customer service skills
• Good IT skills including Word, Excel and general Windows competency
• Problem solving prepared to investigate a problem and try to find a solution.
• Organised and proactive
• Team attitude

• 25 Days Holiday entitlement plus Bank Holidays
• Company Pension Scheme
• Competitive Salary and Oppurtunities
• Complimnetary tea, coffee, soft drinks and snacks in the office
• Cycle to work scheme
• Mix of Home, Office and occasional Site working

• Company events
• Company pension
• Cycle to work scheme
• Onsite parking
• Sick pay
• Work from home

• Monday to Friday

• A-Level or equivalent (preferred)

• Driving Licence (required)