Retail Supervisor - London, United Kingdom - St. Martin-in-the-Fields Limited

Description

About us

St Martin-in-the-Fields is a unique configuration of cultural, charitable and commercial initiatives rooted in the life of a vibrant Church of England congregation.

Our vision is _on the Edge; _This declares that we see ourselves at the heart of London, through our location on Trafalgar Square, through our national profile gained through nearly a century of broadcasting and our flagship role in social issues - but also appealing to the heart through our long tradition of choral and classical music and our reputation for compassion gained through a century of engagement with poverty and destitution.

It also names our calling to be on the edge, not just of Trafalgar Square but alongside those on the edge of exclusion or oppression by society or church, and on the cutting edge of innovation in culture, commerce, charity and congregational life.

Role Summary
The Retail Supervisor is the first line manager for the retail team. This would entail motivating, supporting, and developing the retail team members.

They themselves would deliver exemplary customer service to all visitors, developing their skills of buying, visual merchandising, & managing the retail department.

Responsibilities

Shop Floor Operations & Visual Merchandising Management

• Oversee the daily management the Shop and Brass Rubbing Centre, ensuring it is welcoming to the public, ensuring the team provides exemplary customer service combined with a positive sale approach
• Ensuring that the shop floor and brass rubbing is maintained to a high standard, where health & safety best practices are followed
• Rota the department effectively to ensure minimum coverage achieved during all periods
• Orchestrate Visual Merchandising of the shop floor ensuring that displays are attractive with thoughtfully designed with informative signage
• Manage the EPOS system effectively and confidently, ensuring the equipment is maintained and daily reports are generated

Retail Administration Operations Management

• Manage Retail Ecommerce, collaborating with key stakeholders in marketing
• Buying merchandise follow best practices and pricing strategies to ensure proportionate sales volumes
• Follow stock control practices, conducting regular stock takes to minimize clearances
• Manage and liaise with suppliers effectively to ensure that the department is achieving value for money

Finances & Budget Management

• Increasing revenue & profitability of the retail department
• Effective people resource planning through effective rota management to ensure budgets are followed
• Strategizing and planning buying procedures under budgetary allowances
• Tracking data in Revenue, Profit, and Loss in the department and inputting data into operational systems
• Forecasting expenditure for the next year in collaboration with the General Manager

Retail Strategy

• Research current customer preferences & personas to inform buying strategy, as well as developing strategies to broaden our customer base
• Research other similar organizations to ascertain their best practices and utilize them to maintain a competitive edge
• Attend trade shows regularly to inform best buying practices
• Create retail propositions informed by research for each quarter for the next year following the annual budgets
• Track retail data and evaluate the effectiveness of the retail strategy regularly, utilizing key takeaways to inform and improve following years

People Management & Development

• Organize & delegate tasks to employees to empower role autonomy & cultivate high performing employees by being cognizant of employees strengths
• Support employees physical & mental health in the workplace, serving both as a representative for their interests whilst balancing the needs of the organization
• Mentor employees in their Learning & Development through informal onthejob training, whilst also engaging in Performance Management processes such as probations for new starters and annual appraisals
• Strategize recruitment & talent planning in collaboration with the General Manager & the People & Culture team aligned with department budget & organizational strategy
• Be the first port of call for Employee Relations cases in Retail such as grievances & disciplinaries

Knowledge, Skills, Abilities & Other Characteristics
To be effective in this role you will need to demonstrate the following, including formal training where appropriate:

• Experience of working in a retail environment focused on Arts & Culture
• Knowledgeable in EPOS systems
• Work with agreed budgetary targets with sound numerical skills
• Drive and commitment to motivate, develop, and manage a team Be highly organised with an innovative mindset
• Possess clear verbal and written communication skills, providing excellent customer service
• Ability to respond calmly and confidently to last minute challenges and problems
• Be computerliterate
• Support the ethos and values of St Martin's

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