Desktop Support Analyst - Glasgow, United Kingdom - Atalian Servest

Atalian Servest
Atalian Servest
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Reference:
/SW/16-11/726/11/RP

Job Title:
Desktop Support Analyst

Location:
Glasgow- _Applicants must have the right to work in the UK_**
Salary: Competitive

Contract:
Permanent

Hours per week:
Monday to Friday - 09:00 - 17: hours per week

Business Overview


The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.


Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.


Role Overview
We are currently recruiting for a Desktop Support Analyst to join our passionate and driven team based in Glasgow.

**Benefits

  • Informal hybrid / flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Subsidised vending machines
  • Access to 'Wagestream' a financial wellbeing tool
  • After 2 years working with us, you'll get your birthday off work
  • Wide range of retail discounts
  • Regular social and charity events held in our offices
  • Get involved in charity events in the local community
**Wellbeing

  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders
**Career development and recognition

  • Immediate access to "Opportunity" our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Atalian Servest Superstar Awards
  • Long service awards

Key Responsibilities:


  • Working closely with your peers to ensure that all tickets assigned to the desktop support team are resolved within their SLA and with quality and customer service in mind.
  • Managing stock orders and keeping our colleagues updated to ensure their expectations are managed throughout the lifecycle of their requests.
  • Alignment of ways of working and processes to the wider Atalian Servest UK IT team to ensure consistency in our service provision.
  • Working closely with Service Desk to upskill and transfer knowledge to both improve 1sttime fix rate and customer satisfaction.
  • Support the drive to align processes between Atalian Servest and recently acquired businesses.

About You:


  • Office 36
  • Active Directory.
  • Documentation Creation.
  • Azure AD.
  • MDM / Intune.
  • SharePoint.
  • ITIL Framework.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)


Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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