Employment Support Specialist - Mansfield, United Kingdom - East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
Verified Company
Mansfield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

Job title:
Employment Support Specialist


Salary:
£26,000 to £28,000 per annum


Based at:
Mansfield or Nottingham. Regular travel required between delivery locations

Contract:
Fixed term until 31 March 2025, full time (35 hours per week)


1. WHY THE POST EXISTS


Are you passionate about making a difference and helping others? Do you have excellent attention to detail and a drive to deliver a high-quality service? Can you interact well with people by phone or in person? Would you like to work in an environment that puts the customer (our participants) at the heart of everything we do? If so, you may be our next team member.

In this role within the Employment Services department, you will play a key part in supporting our programme participants. Our programmes aim to help people who have multiple and complex barriers to sustaining paid employment.


You will be a confident, technology savvy and self-motivated individual with a background in delivering great customer service - by phone or in-person - who wants to support people to achieve their potential.


2. THE KEY AREAS OF RESPONSIBILITY

  • Manage a caseload of inwork participants using the Individual Placement and Support approach.
  • Carry out initial engagement activity and conduct inwork support calls and visits.
  • Understand the key skills, aspirations and goals of participants and provide ongoing signposting for support and development.
  • Provide personcentred advice and guidance to participants.
  • Build positive relationships with local employers to enable participants to sustain employment, including accessing the wider Chamber business support offer and workplace support initiatives such as Access to Work, and training and development opportunities.
  • Work collaboratively with Primary Care and NHS teams, job centres, VCS organisations and training partners to maintain positive and integrated relationships, fostering a holistic approach to recovery through employment.
  • Provide ongoing uptodate and accurate management information to enable the department to successfully forecast performance.
  • Manage own workload effectively including good time management, adherence to deadlines and compliance protocols.
  • Provide office cover as and when needed.
  • Able and willing to travel across Nottinghamshire and occasionally the High Peak to ensure our services are accessible to all.

3. IDEALLY APPLICANTS WILL POSSESS

  • A cando, upbeat and energetic attitude.
  • Selfmotivation and looking for a unique challenge.
  • Is confident speaking to people by phone, video call and in person.
  • Has good local knowledge of support services and employment opportunities.
  • Able to show compassion and build rapport with participants and employers.
  • Has experience in working towards challenging targets.
  • Thrives on challenging targets.
  • Passionate about helping people to achieve their potential.
  • Be dependable, reliable, trustworthy and capable of exercising diplomacy.
  • Experience of working within a welfaretowork or IPS programme, or similar relevant role.

4. WHAT YOU CAN EXPECT IN RETURN

  • 25 days holiday plus bank holidays each year (pro rata for part time).
  • 8% noncontributory pension scheme.
  • Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
  • Your Birthday off plus an extra day of leave after 5 and 10 years' service.
  • Life assurance (death in service support scheme) for your beneficiaries.
  • Dress for the day policy and agile working practices (role dependent).
  • 2 CSR days to take per year (volunteering activity).
  • Access to taxfree childcare and Bike2Work schemes.
  • Special leave for bereavement, compassionate leave & dependent related time off.
  • Learning and development opportunities.
  • Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
  • Recognition and engagement schemes including our Our Stars.
  • Tax free 45p per business mile for cars (up to 10,000 miles per year).

5. HOW TO APPLY


If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.


6. COMPANY STATEMENT

Job Types:
Full-time, Fixed term contract


Pay:
£26,000.00-£28,000.00 per year


Schedule:

  • No weekends

Work Location:
In person
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