Healthcare Assistant - Southampton, United Kingdom - InHealth Group

InHealth Group

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Job title:
Healthcare Assistant - Audiology

Salary:
£22,000 - £23,000

Hours: 36 hours per week

Location:
Southampton

Introduction:

InHealth is an accredited provider of hearing services, alongside specialist balance and wax removal services, across the UK.

Our GP direct referral, patient centred, community audiology services are delivered from community hospital locations, facilitating timely diagnosis for patients with hearing and balance problems as well as access to a range of on-going support and aftercare.

What you will do:

As Healthcare Assistant you will ensure the smooth running of the work day by greeting patients for their procedure, using a patient management system to provide both clinical and clerical support to practitioners, enabling effective and efficient patient care to be delivered.

Maintain a safe clinical environment in line with the Company's Health and Safety and Infection Control.

What you are responsible for:

Welcoming patients to the unit in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity
Clarifying patient's identification
Dealing with patients and the problems with their hearing aids and listening skills.
Advising patients of relevant examination details as and when required with the support of the practitioner
Managing clinical risk within own designated working area
Ensuring the smooth flow of clinical and administrative work in a clinical day
Completing audiology work in full and any other additional tasks
Adhering to the requirements of the Data Protection Act ensuring confidentiality of information regarding staff and patients is always maintained
Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff
Maintaining a clean and safe working environment
Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
Demonstrating safe, effective practice in line with InHealth policies and procedures

We are looking for someone who:

Is experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
Has excellent verbal and written communication skills
Has good listening skills with an ability to present information in a logical manner
Understands the importance of patient confidentiality and be aware of data protection
Has positive attitude with a helpful and proactive approach to customer service
Is professional, empathetic and courteous approach and cares about people, conducting themselves professionally with both patients and colleagues
Is a team player who is supportive, reliable and trustworthy
Thrives on and remains calm and focused in challenging situations
Is an effective communicator and good problemsolving skills.
Working within a customer or patient focused environment
Good use of basic computers skills and using software
Dealing with conflict situations in a calm and efficient manner
Using effective communication skills with customers and the public
Working with multiskilled colleagues as part of a multidisciplinary team
Data protection and confidentiality laws

What's in it for you:

What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to:
fashion, travel, eating out, technology, leisure and more

In addition to this, we also offer:

27 days annual leave (plus bank holidays)
Generous company contribution pension scheme
Private medical insurance options
Life assurance
Hybrid and flexible working opportunities
Fantastic learning and development opportunities
24/7 access to a dedicated wellbeing hub and an Employee Assistance Programme
Enhanced parental leave
Monthly award programme and online peertopeer recognition
Long service recognition, with vouchers and additional annual leave
Refer a friend bonus
Discounts on InHealth's healthcare services
Smart tech, Cycle to Work and thousands of discounts and cashback options
Paidfor professional memberships and more

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth.

We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us:

About us:

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to