Customer Service Lead - London, United Kingdom - Penrose Health

Penrose Health

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Patients Need You:

At Penrose Health, our mission is to provide
the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives

We are looking for a Customer Service Lead to join our friendly GP surgeries _

Key responsibilities include -

Assisting in daytoday management & supervision of reception staff and their associated tasks
Ensuring a highquality patient facing service so patients feel welcomed & cared for
The effective execution of practice systems and processes for high quality care
Keeping the building / equipment in order to facilitate a good working environment.
Work with the central management team and HR managers in Recruitment & performance appraisals.

About you
-
Leadership skills - able to motivate and guide the team, delegate work appropriately and be able to deliver both positive and negative feedback
-
Strong organisational skills - able to plan / prioritise the various workloads effectively and to meet deadlines without compromising the quality of work
-
Ownership and accountability - taking pride in your work and the work of the team as well as being proactive in your day-to-day work
-
Confident, flexible communicator - approachable, friendly with tact and empathy to enable effective communication with everyone in the practice (including patients)
-
Fast learner and good teacher - you'll need to pick up the processes and systems quickly as they change and then pass that on to the team
-
Enthusiastic, confident, warm, friendly influencer - all of the skills you need to be a great receptionist as well

Job Details

Location:
Kingfisher Medical Centre & Surrey Docks (SE8 5DA) or Nightingale Surgery (SE12 8NP)

Hours:
Full Time

Salary:
£22,500 - £ 29,000 depending on experience

Well Supported by a Regional Reception manager

Parking available on site

Private Medical insurance

Discounted gym membership

Access Cycle to work scheme and Tech scheme.

Growth opportunities

If you require further information phone Sarah :

About us:

We're a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients.

We use a multidisciplinary approach - bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics, Mental Health Nurses and our non-clinical team to deliver an efficient and effective service with best in class outcomes for patients.

With high levels of patient satisfaction (> 4* on Google at all our sites) and low waiting times, we've been able to grow to over 70,000 patients and we continue to grow at a rapid pace.

We serve our patients across 8 CQC 'Good' rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team.

You'll join one of these site-based teams but you'll be part of the larger Penrose Health family as well

As part of Team Penrose, you will be covered by our Vitality Private Health Insurance, you'll have the choice of a NOW or NHS pension and you'll benefit from a comprehensive sick pay scheme after your first year with us.

We also pay your professional indemnity and you'll have the opportunity for funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun.

This year the whole team has gotten involved in a year-long Penrose Cup tournament including a bake-off, a steps challenge, a pub quiz and a fundraising round.

We've also enjoyed ice cream from our regular visiting ice cream van, enjoyed surprise gifts and taken some proper time to celebrate the summer (see below).

These are just some (but not all) of the things we do to make this a great place to work

Have a watch of our group-wide Summer Social Aftermovie here:

Underneath all of this, you will also find a core strength and camaraderie that exists in each of our surgery teams and across the group - we really are a family.

**All our team are enthusiastic, friendly and we want to make a real difference to our patients - come and be a part of the team