Housing Support Officer - Redhill, United Kingdom - Raven Housing Trust
Description
Discipline:
- Customer Experience & Support
- Job type:
- Fixed Term
- Salary:
- Job ref:
Published:
- about 4 hours ago
Full Time - 36 hours per week
Commutable to Redhill
Job Description - Housing Support Officer
Raven is here to make a difference, working as a team to build homes and change lives
We're also ambitious:
a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We're currently recruiting for a Housing Support Officer to join our Housing Support team.
What you'll achieve in the role:
The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes.
Key responsibilities include:
- Assessing new referrals to establish what customer support is required to enable them to live independently.
- To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.
- Assisting in setting up tenancies and sourcing essential household items for their home.
What you'll bring to Raven:
For this role, we are looking for someone with the following:
- A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.
- Strong IT skills, including Office 365 and bespoke systems.
- Experience and knowledge of assessment and support planning systems and skills.
- A full, clean driving licence.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another.
What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucherbased recognition scheme
- Retail discounts
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