Airport Ambassador - Stansted Airport, United Kingdom - MAG

MAG
MAG
Verified Company
Stansted Airport, United Kingdom

15 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Airport Ambassador:


Date:12-Apr-2023


Location:
London Stansted Airport, GB


Company:

MAG

Airport Ambassador

  • Customer Services
  • London Stansted Airport
  • Permanent 20 Hours per week (Early shift pattern available)
  • Competitive Salary

The role


Reporting into the Customer Experience Manager, you will be the face of London Stansted Airport as customers travel through the airport.

You will be responsible for interacting with customers at the key touch points of their journey, providing world class customer service along the way.

As an airport ambassador you will be responsible for:

  • Meeting and greeting customers at key touch points throughout their journey.
  • Anticipating and responding to customer needs to advise, support, direct, and resolve issues.
  • Providing empathy and assurance to customer problems.
  • Supporting the implementation of contingencies as required.
  • Providing welfare support to the customer providing initial first aid response and liaison with emergency services.
  • Being fully up to date regarding policy, procedure, process and company updates.
  • Supporting and providing guidance during emergencies, e.g. Fire alarm, TTS failure.
  • Hosting of Egates, to ensure maximum utilisation.
  • Queue management, tray stacking and general terminal security support.
  • Queue/crowd control at various touchpoints across the airport, including Checkin, presecurity, Terminal Security, Immigration and Baggage Reclaim
  • Taking pride in the Airport and resolving or reporting any issues to the relevant parties as required.

What will make you successful in this role


The successful applicant will have previous experience in a face to face customer service role, with a passion for providing first class service, have excellent personal presentation, have the ability to assess a situation and deal appropriately to improve or diffuse accordingly, possess excellent time keeping and work ethic, be able to work unsupervised and still provide the level of professionalism that is expected.

A second language would be advantageous in order to communicate with a diverse range of customers.


What benefits can we offer?


What can we offer in return? Great benefits, as you would expect from a business the size of
MAG - in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.


About us
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe.

Part of the largest UK owned airport operator group,
MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted.

Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport's capacity from 35 to 43 million passengers per year.


We're all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world.

As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

**Equal Opportunities & Reasonable Adjustments
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