Early Arrears Management Administrator - Manchester, United Kingdom - The Growth Company

The Growth Company
The Growth Company
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Growth Company's (GC) has an exciting new opportunity for an Early Arrears Management Administrator, who will be working primarily with a portfolio of Start Up Loan clients you will as part of an administration team provide a wide range of support responding directly to client enquiries and supporting the wider team to ensure GCBF continues to provide a class leading arrears service to its clients and stakeholders.


GC Business Finance is a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow, and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.


Key Responsibilities:


  • Managing a customer focused inbox, receiving a wide range of queries and information, ensuring these queries are recorded, prioritised and progressed as necessary.
  • Actioning BACs reports in a timely manner to ensure we remain complaint in accordance with the Direct Debit Scheme rules.
  • Processing Direct Debit Forms.
  • Communicate professionally and confidently with clients to establish rapport and achieve a positive outcome.
  • Update the performance management Information for the Early Arrears Management Team Leader to monitor performance.
  • Maintain the loan management system records to ensure client information is correct and up to date in accordance with GDPR.
  • Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
  • Commit to a personal continuous development plan to improve both your performance and customer added value.
  • Liaising with all Third Parties authorised to act on the Customers behalf.
  • Assist and report to Early Arrears Management Team Leader as required.
  • Ensure that all responsibilities under Treating Customers Fairly (TCF) are adhered to.

About you:


  • Numerical and communication skills "Communicate with impact and empathy".
  • Good eye for detail with common sense.
  • Ability to prioritise your own workload.
  • Ability to work in a team environment.
  • Excellent planning and organisation skills.
  • IT skills and a working knowledge of Excel spreadsheets and computerised management systems.

Skills Required:


  • Understanding of CCA/ FCA and requirements to meet TCF.
  • Understanding and experience of financial process.
  • An understanding of the different types of Insolvencies.
  • Account and CRM database management.
  • Previous debt Industry experience is preferred.
Reference ID: 3931


Job Types:
Full-time, Permanent


Benefits:


  • Cycle to work scheme
  • Sick pay
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

Debt Collection: 1 year (preferred)


Work Location:
In person

Reference ID: 3944
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