1st Line Technical Support Engineer - Edinburgh, United Kingdom - Jefferson Frank
Description
1st Line Technical Support Engineer - Up to £30k
Edinburgh
This role provides technical support and advice to customers for both our customers and our operational workforce.
This includes but is not limited to; monitoring and co-ordinating the resolution to network issues, network system administration, solvingtechnical issues and documenting those fixes.
KEY RESPONSIBILITIES
- Solving and documenting technical incidents and problems related to company products and services
- Acting as a lead within the direct customer support team
- Provide support and leadership to all members of the operational workforce
- Regularly update senior leadership on current incident and problem workload, owning and escalating faults to resolution
- Liaison with internal and external users, ensuring that incidents and problems are fully understood across a variety of stakeholders
- Highlight and escalate major outages to ensure key decisions are made swiftly and decisively
- Network configuration and support across the estate, backup management, config management, systems administration and related tasks
What experience is critical for this role:
- Working knowledge of Microsoft Windows client and server platforms
- Knowledge of networking principles including TCP/IP, Ethernet, Routing, Switching, Firewalls and Telephone Switching
- Hands on experience in Switching, routing and firewalling in a multivendor environment, including but not exclusive to Cisco and MicroTik
- Troubleshooting and solving end user / client issues
- Awareness and understanding of health and safety procedures for working in the UK
More jobs from Jefferson Frank
-
Network Architect
Barrow-in-Furness, United Kingdom - 2 days ago
-
Sas Engineer
London, United Kingdom - 3 weeks ago
-
Infrastructure Architect
Barrow-in-Furness, United Kingdom - 3 weeks ago
-
Head of Development
London, United Kingdom - 2 days ago
-
Infrastructure and Security Architect
United Kingdom - 4 weeks ago
-
Tech Leader Data Engineer
London, United Kingdom - 1 week ago