Customer Service Advisor - Eccleshall, United Kingdom - Arco

Arco

Verified Company

Eccleshall, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

As a Customer Service Advisor you will act as the first line of support and handle all customer contact coming into our training department, providing excellent customer experience and an exceptional customer journey.

You'll benefit from hybrid working, with a mix of office and home based days to be determined when you join us.

The working pattern will be Monday to Friday, with flexible shifts anywhere between 08:00 and 17:00.

Key responsibilities include:

Recording all customer enquiries on the CRM system and updating communications
Prioritising bookings based on Instructor diary availability
Liaising with Instructors when needed.
Proactively providing customers with updates on any delays, issues and progression of orders
Using own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service
Coordinating Instructor diary, hotel and travel arrangements

On top of working for the UK's leading integrated health and safety experts, you'll also receive:

A starting salary of £21,255 plus up to 10% Annual Bonus
32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
2 fully paid Community Volunteering days every year
An excellent pension and 8x salary Life Assurance scheme
A huge range of high street retailer discounts to help with cost of living via MyArco Perks
Free, 24hour access to our Employee Assistance Programme
Access to our Learning Management System, to support your personal and career development
Longterm service awards we're proud to have employees who have worked for us for 40 years

About you

The ideal Customer Service Advisor will be/have:

Previous experience in a customer service role
Strong relationship building skills
Diary management skills
Attention to detail
Excellent IT skills (CRM proficient is desirable)
A positive, cando attitude

About Us:

As the UK's leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services.

Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.

We're 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet.

We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success.

Because It's on us. To deliver. Together.

Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we're now looking to recruit an Customer Service Advisor who can align to these behaviours, and help us achieve our goals.