HR Customer Service Advisor - Trafford, United Kingdom - Trafford Council

Trafford Council

Verified Company

Trafford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location - Trafford Town Hall

Grade - Band 4

Salary - £26,421 to £28,770 per annum

Full Time Temporary for 12 months 36.25 Hours

Closing Date - Sunday 25th May 2024 at 23.59
This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.

Our HR and Payroll Customer Service Team responds to approximately 4,500 inbound calls and enquiries every month, from a diverse customer group of police officers, council and police staff, teachers and leisure employees.

Strong customer service skills. Many of our customers are also our colleagues and we want to work together to resolve their queries.
An excellent communicator who can deliver clear messages to customers
Previous experience, preferably in a HR/payroll helpdesk environment
A passion for HR and customer service
Experience of using Microsoft office, outlook, excel and word

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.

For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on

About the benefits

About the company

Greater Manchester Shared Services provides payroll and human resource support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers, running over 18 payrolls per month which are tailored to meet the needs of our customers.

Our aim is to provide first class payroll, pension, and transactional HR services to your workforce.

Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.

Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge.

The core values which are embedded within our service delivery model are:
Innovation; Leading the way

Integrity; doing the right thing

Individual; everything starts with you

Integrated; together we will

Greater Manchester Shared Services needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons.

With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.