Network Specialist - Glasgow, United Kingdom - Sabio Group

Sabio Group

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.

We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and expertise are mainly around creating stateoftheart realtime communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problemsolving engineering background and 'cando' attitude, which remains at the centre of everything we do.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

The Sabio Infrastructure & Networks Team is responsible for:
Delivering network managed services to customer networks.
Management of support and project delivery where there is networking involved for Sabio's private cloud customers or managed networks.
Ensuring maximum availability of service across the private cloud and supportability of the platform accompanied with proactive maintenance.
Designing and pricing new deals and customers into the private cloud and maintaining appropriate OpEx.
Drive automation into the operations of the team to enable capacity for innovation and strategy sessions.

The Network Engineer is responsible for:

Network Design. Contribute to designs and implementations of new network solutions and or improving the efficiency of current networks
Network Configuration. Managing change control and installation of installs, configuration changes and upgrades, ideally through automated means.
Break Fix. Participate in incidents to resolve faults across the managed network estates and contribute to root cause documentation for major incidents.
Physical Networking. Complete patching and cable management along with managing physical circuits, cross connects and thirdparty connectivity services.
Capacity Management. Complete regular reviews of the network and verify their requirements haven't changed during their lifecycle and collaborate with the team on defining solutions.

Main Responsibilities:

Lifecycle Management. Maintaining device firmware and software versions for supportability according to health regimes.
Monitoring. Ensure all managed devices are monitored and alerts generated for health, utilization and lifecycle and responses to alerts by the team are appropriate.

Skills Knowledge and Expertise

Key Skills

Strong planning and organizational skills to manage and schedule projects of different scales.
Configuration and troubleshooting experience of enterprise networking technologies, including relevant tooling such as Wireshark, nmap, etc.
Knowledge of firewall concepts and technologies from any vendor and experience implementing and maintaining them, preferably Cisco, F5, Dell and VMWare.
Routing protocol experience including BGP and OSPF and knowledge of route redistribution, route maps, and prefix lists.
Maintaining datacenter documentation including connection diagrams and network diagrams, high level designs and lowlevel designs and knowledge base articles.
Experience with network topology technologies, such as virtual clustering, VPN, implementations, load balancers and proxies.
Behaviours

- Customer Orientated. A person that understands the fundamentals of what good/excellent customer service looks like and takes a proactive and self-motivated approach to doing what's right for customers.
- Well organized and self-disciplined. To succeed in the role the job holder will need to be systematic and methodical to ensure all areas are progressed in a structured way.
- Strong Interpersonal skills. Able to negotiate with colleagues both inside and outside the business with the support of the department head.
- Detail-Oriented. This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports.

Benefits: