Trainee Sales Advisor - Horsham, United Kingdom - Hendy Group

Hendy Group

Verified Company

Horsham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Flexible working hours - full time or flexible part-time patterns available. See below for details.

We have an exciting opportunity for a Parts Trainee Sales Advisor to join our busy Parts Plus Distribution Centre in Horsham.

You will play an important role within a dedicated team responsible for prospecting, converting and retaining repeat customers for Parts Plus products across the Hendy Group and on behalf of Ford.

This opportunity is a great match for those with a background in hospitality, contact centres, and customer care.

No previous experience is required as this is a supportive environment where full training will be given so this is perfect for those taking their first steps in their career.

The Opportunity:

As a Parts Trainee Sales Advisor, you will:

Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
Ensure telephone enquiries are promptly dealt with.
Own and deliver your individual sales objectives consistently across each month.

Role responsibilities will include:

Keeping in regular contact with our customers, introducing them to relevant offers that may interest them.
Assisting the Parts Sales team by conducting outbound prospecting and lead generation activity to deliver warm, qualified sales leads into the business.
Managing inbound enquiries (telephone and digital/online) in a timely and effective manner, delivering the highest standards of customer satisfaction and customer service.
Maintaining a high level of current product, process and system knowledge to deliver the very best expertise and service for our customers and ensure repeat custom.

This position is open to those looking for flexible full-time _or_
part-time opportunities:

Full-time: 45 hours a week across Monday to Friday (8am to 5.30pm) and 1 in 3 Saturday mornings on a rota (8am to 12.30pm)

Part-time: Flexibility regarding number of days per week / hours per day, preferences to be discussed at interview.

The Rewards:

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal and professional development.

In addition, you can expect the following benefits:

Life insurance;
23 days holiday, increasing with length of service;
Pension scheme;
Bespoke induction and learning programme and ongoing development throughout your career;
Discounts on new vehicle, used vehicle, service and parts purchases; and
Various perks and discounts with high street and online retailers and services.

About You:

Selfmotivated and reliable, able to work on own initiative and as part of a team;
Passionate about delivering an exceptional customer experience;
Adaptable multitasker with good organisational skills, able to work well within a busy environment, and meet deadlines;
Strong communication, negotiation, and interpersonal skills, with a confident telephone manner;
Empathetic and able to handle difficult conversations;
A good standard of verbal and numerical reasoning with the ability to analyse and interpret information quickly, and a keen eye for detail;
A full UK driving licence (advantageous but not essential).

The Company:

Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast.

At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.