Help Desk Administrator - Maidenhead, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Maidenhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fast-growing leader in telecoms is looking for an experienced, energetic, professional and focused individual to work on a busy Service Desk, dealing with all aspects of 2nd line support and diagnostics.

The team is responsible for supporting almost 8000 internal and external customers. This role will be responsible for ensuring standards of service expectations and SLAs are met. Involving general duties ranging from responding to customer requests/queriesvia Zendesk (ticket management system).

Salary is £22k - £23k plus £2k bonus and excellent benefits including gym on site, restaurant on site, free parking, pension, full training, 25 days holiday and private medical insurance.

Responsibilities include:

2nd line support for diagnosing connectivity problems/issues
Logging phone calls/ Chats and triaging queries using Zendesk
Providing operational support to the business
Liaising with networks to troubleshoot and diagnose faults to Level 2 level
Managing and supporting dealer/customer relationships
Reviewing daily dashboard reporting on core processes in order to allocate the correct priority
Proactive outbound communication to customers to solve or move tickets to the correct team

Skills required:

Excellent verbal and written communication skills
Excellent attention to details is essential
Must have the ability to work unsupervised and on own initiative
Highly organised coupled with the ability to prioritise effectively
Ability to thrive in a high pressure, fast paced work environment
Experience of using Excel
Excellent team player, personable and able to operate at all levels

Experience

A minimum of 1 years' experience of Service Desk management principals and processes

Why work with us?

The opportunity to work for an entrepreneurial Company
Full training, ongoing support, and the tools you need to grow and develop in your role
We are a company with a heart and who genuinely values and respects its employees

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.