Broadcast Support Engineer - London, United Kingdom - ReThink Talent

ReThink Talent

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Broadcast Support Engineer

Location:
London

Unleash your potential in a place you belong

At Paramount Networks International (part of Paramount Global), we have an iconic portfolio of brands, like Paramount Pictures, MTV, Nickelodeon, Channel 5, Comedy Central and many more, reaching more than 3.8 billion subscribers in 180+ countries and territories,via more than 200 locally programmed and operated TV channels and more than 550 digital media and mobile TV properties, in 40 languages.

Come and join a culture where content, people and ideas merge. An exciting and open place where your talents can truly thrive and where our employees make it unique. You could be the next addition to our incredible team

Is this the role for you?
This is a hands-on, shift
- based, position responsible for maintaining the technical integrity of a baseband video/audio and IT infrastructure at a major broadcast operations centre. Individual is to ensure that all broadcast technical areas and servicesare provided to the highest technical standards, and complete specific routine tasks as detailed by the Manager of LMC Technical Operations and Systems Engineering teams.

What will you be doing?

Provide additional support for nonlinear workflows and systems. Primarily various transcoding farms, autoQC and orchestration tools. This includes, but is not limited to, hardware, software agents, encoding, file codecs, subtitling and transcoding relatedissues.
Operational first line support to MCR and Distribution 24x7 and escalation to relevant team(s) during service issues.
Ability to author wellwritten, detailoriented technical documentation.
Ability to use a wide array of software and hardware tools to analyse and troubleshoot network health and the flow of media streams in the baseband and IP domains.
Ability to work both independently and lead a team on assignments and report back on progress.
Adhere to relevant policies and procedures.
Continually evaluate and develop ideas for how to modernize and improve upon Paramount's Broadcast and Technical Support services, including legacy processes, manual checklist automation, and service monitoring within the broadcast and infrastructure environments
Ensure completion of all administration and documentation pertaining to work carried out.
Ensure that open faults are logged, resolved or escalated, using Paramount incident management software.
Escalate to Engineering Support and Infrastructure teams during incidents or loss of services.
Escalate to Paramount Management during incidents or loss of services.
Interface with and understand complex compression and multiplex systems.
Interface with and understand signal distribution and conversion equipment.
Liaise with the Systems Engineering teams to accept new documentation and training.
Liaise with thirdparty distribution vendors to resolve issues reported back from affiliates.
Perform configuration and troubleshooting of complex broadcast playout support systems, including, but not limited to baseband video/audio, encoding, multiplexing, and RF.
Perform configuration and troubleshooting of infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, and IT infrastructure equipment.
Perform configuration and troubleshooting of networking devices. This includes but is not limited to CLIbased device IP setup, firewall troubleshooting, VLAN and subnet configuration issues, identifying network routing problems, and multicast related issues.
Perform configuration and troubleshooting of operating systems. This includes, but is not limited to Windows, Linux, Unix, MAC, and RTOS based systems.

What are we looking for?
HND Electrical Engineering, Computer Science or equivalent required. BSc Electrical Engineering, Computer Science or similar preferred

3 to 5 years' experience in Information Technology or Broadcast Media environment
Ability to learn and exhibit engineeringlevel understanding of a variety of complex broadcast proprietary and IT infrastructure environments.
Clear understanding of business impacted by Broadcast infrastructure.
Driven to complete assigned tasks in allotted time while maintaining detail precision.
Excellent communication skills, verbal, written and interpersonal skills.
Familiarity with Agile framework and methodology
Flexible attitude to working practices and current technology.
Knowledge of ticketing systems, incident tracking, and ITIL terminology
Knowledge of Datacentre operations
Knowledge of Network Management Systems as well as the protocols and methods they utilize to monitor health.
Knowledge of operating system installation and scripted deployment tools
Knowledge of remote support tools and outofband management, such as RDP, VNC, Telnet, and SSH
Knowledge of TCP/IP protocol stack and OSI model
Knowledge of virtual environments and cloudbased technological offerings, such as Amazon AWS, Google Cloud, and VMWare VCenter
Selfmotivated individual with prior experience working in a highpressure environment delivering consistently sound judgment with mission critical assignments.
Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies.