Team Leader - Merseyside, United Kingdom - Citizens Advice

Citizens Advice
Citizens Advice
Verified Company
Merseyside, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Merseyside & Cheshire (home based but travel will be required to help service the crown and magistrates courts across the area)
Citizens Advice offers confidential advice online, over the phone, and in person, for free.

Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.


Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.


About us

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.


Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.


The Role


As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses across Merseyside and Cheshire.

There is a possibility to be home based but there'll be travel required across Merseyside and Cheshire too support the courts and vulnerable witnesses.

Travel expenses can be reimbursed.


You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.


You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.


The role is working 30 hours per week, it is preferred to spread this across 5 days however, we are open to flexible working options.


Who we are looking for
Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes. Someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We look for people to help us improve and transform our organisation.

We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.


To apply
Please submit an anonymous CV and a cover letter addressing the criteria below. In your cover letter you can use relevant examples to demonstrate each criteria from work or life experiences.

If you do not have relevant experiences you can draw from but have the right transferable skills, you can also explain how you would approach the criteria asked for:


  • Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations
  • Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement through effective planning.
  • Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.
Please keep your cover letter to no more than 2 pages.


The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - **Information, values and benefits
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