Operations Director - London, United Kingdom - Harcourt Matthews Ltd

Harcourt Matthews Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Director

Education Group, Central London (Hybrid Working)

£100,000 - £120,000+ Bonus + benefits (12-month FTC or permanent available)

The Company
An Operations Director is sought by a leading international education group.

This long-established organization provides learning for professional membership bodies around the world and is responsible for service delivery in B2B and B2C markets.

Integral toon-going success is customer satisfaction and continual operational improvements across the group.

As a result, the group seeks an Operations Director reporting to the CEO to manage a large team and ensure the organization embraces the transformation and changethat will modernize its customer and back-office operations.

Key Responsibilities of the Operations Director

Understand key metrics for the organisation and introduce KPI's to ensure a customerfirst focused mindset
Instil a mentality of continual improvement within the team and ensuring that change is embraced across the group
Build and maintain strong relationships ensuring key partners across various functions and the SLT are involved in vital activities
Ensure appropriate levels of monitoring and reporting are ready for all operational activity. Focus on the performance of the business and ensure good rapid customer outcomes
Create a strong sense of accountability and allow ideas and strong performers across the team to become more visible

Skills & Attributes of the Operations Director

Experience within either an education business, subscriptionbased B2B or B2C group or membership body would be highly advantageous
Evidence of professional development in your career (such as a professional qualification, postgraduate education or equivalent) would be viewed very positively
Demonstrable experience of developing customer service teams and enhancing business reputation
Proven success at introducing metrics / KPI's to teams and communicating their importance to the business
Strong interpersonal skills, an effective communicator, credible and confident to influence at all levels
With strong analytical skills you will be confident in both producing and discussing management information and status updates at Board level
Problemsolving mindset, inquisitive, able to develop creative approaches and solutions
You have a diligent approach and are ambitious, motivated and results focused

Ref:
BHJOB3543_5624

Applications can only be considered from those eligible to live & work in the UK without restriction.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy

Our divisions include:

Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting& Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM.