Contact Centre Executive - Manchester, United Kingdom - Bright Horizons Family Solutions

Bright Horizons Family Solutions
Bright Horizons Family Solutions
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job:
Contact Centre Executive


Based:
Remote working and then 1-2 days per week in the office


Location:
Manchester


Hours:
Full Time between 7am-7pm Monday to Friday


Salary:
£22k plus quarterly bonus opportunity


PURPOSE OF ROLE:


The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls.

You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.


RESPONSIBLE FOR:

  • 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back Up Care business
  • Currently home based until DBS is returned. Then you may be required to return to an office based environment 12 days per week.
  • Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry
  • Educate customers on Bright Horizons' Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs
  • Complete and record enquiry data accurately, to incorporate full case Management
  • Provide followup communication and/or update expectations with customers, in accordance with agreed upon timeframes
  • Meet minimum performance standards
  • Assist customers with escalations when appropriate
  • Maintain a highlevel of customer satisfaction.

ESSENTIAL EXPERIENCE:

  • Previous experience within customer services, inbound Contact centre being advantageous

EXPERIENCE DESIRABLE:

  • Customer service experience

PERSONAL ATTRIBUTES

  • Quiet and distractionfree working space
  • Have a good internet connection
This role requires an enhanced DBS
More jobs from Bright Horizons Family Solutions
See all jobs of Bright Horizons Family Solutions