Customer Service Administrator - Old Trafford, United Kingdom - PropCall

PropCall
PropCall
Verified Company
Old Trafford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Overview:

PropCall are a specialist call handling service for the property management industry.

We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.


Overview:


Reporting to the Customer Service Co-Ordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation.

The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.


Key Responsibilities:


  • Handling inbound calls, tailoring each call to the needs of the individual client.
  • Proactively processing each inbound call.
  • Ensure all call notes are recorded accurately in a clear and informative manner.
  • Present a professional company image on behalf of our clients.
  • General customer service and administrative tasks.

Preferred Skills & Education:


  • Experience within the customer service industry.
  • Experience within the hospitality industry.

Personality & Characteristics:


  • Excellent communication skills, both verbal and written.
  • Customer focussed attitude.
  • Good listening skills.
  • Polite and friendly.

Job Types:
Full-time, Permanent


Salary:
£21,700.00 per year


Benefits:


  • Casual dress
  • Company events

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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