Support Administrator - Sevenoaks, United Kingdom - Noble Partnerships

Noble Partnerships

Verified Company

Sevenoaks, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Administrator - Dealer Team

Location - Sevenoaks

The role is part of a supporting role supporting a team of 8 dealers.

As part of the role advisers are also required to research and evaluate new dealership setups and provide an ongoing review of our portfolio of dealers.

Ensuring accuracy at all times and that the company's processes and procedures are followed is fundamental to this role.

The key aspects of the role:

Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
Maintain customer account records by recording / updating and deleting information as required
Process and respond to all Inbound and outbound correspondence
Updating electronic and paper filing in order at all times
Identify and asses clients' needs to achieve customer satisfaction and one call resolution where possible
Record any dissatisfaction / satisfaction information in line with the company procedure's
Build sustainable relationships with all other internal departments and field staff
React to any procedure changes positively and proactively
Contribute towards the team by working together to achieve the SLA requirements
Communicate with Dealerships / Area Sales Managers
To keep up to date with the company's products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others' health and safety at all times
Accurately recording and updating customers loan proposals
To complete all ad hoc admin tasks as distributed by the Senior / Team Leader

Qualifications

Good educational background with proficiency demonstrable in maths and English
12 years previous administrative experience

Experience

Experience of working in a team in an office environment
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills

Interpersonal