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    • Dental Software Support Specialist - plymouth, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom plymouth, england, United Kingdom

    1 week ago

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    Description

    About Jr. United Kingdom

    We're building cutting-edge software that powers dental laboratories.

    Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.

    Your Role in the Team

    This is a unique opportunity for someone with a dental background who's ready to grow into a leadership role in a tech company.

    Key Responsibilities:

    • Provide day-to-day technical support to dental lab customers using our software
    • Manage incoming support requests using a CRM/ticketing system
    • Record helpful video walkthroughs and short tutorials
    • Deliver live training and onboarding sessions for new users
    • Build and maintain our Help Center and documentation
    • Improve support workflows, identify common issues, and propose scalable solutions
    • Act as the bridge between users and our product team
    • Work two days per week with slightly later hours to accommodate support for US-based clients

    What We Offer

    • A clear path to grow into a leadership role in support or product enablement
    • Full training and mentorship from a supportive, mission-driven team
    • Hands-on role in a fast-growing European dental tech company
    • Occasional travel to events and team retreats

    Requirements

    You will need experience in a dental company or in a dental reception/admin role.

    Strong computer skills, with experience using CRM and ticketing systems.

    Clean, friendly communication skills—English only (written and spoken).

    Comfortable being on camera for support videos and onboarding sessions.

    Able to work later hours two days a week to support users in different time zones (US).

    Eager to take ownership, improve processes, and grow with the role.

    Organised, dependable, and proactive in solving problems.

    Bonus Mindset

    You want to grow into a leadership role—taking ownership of support systems.

    You're excited by the idea of building structure and documentation from the ground up.

    You enjoy helping others feel confident with technology.

    Benefits

    Competitive salary and benefits package

    Generous pension scheme

    Ongoing training and development opportunities

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