Business Support Agent - London, United Kingdom - Trustpilot

Trustpilot
Trustpilot
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us.

Do you want to join us at the heart of trust?:


Overview:


To support Trustpilot's rapid expansion, we're looking for a talented and service-minded Business Support Agent to join our team in London.

This role is a 12-month Fixed Term Contract.


We are a multinational team of customer service specialists working with omnichannel support tools to best assist our customers and consumers with a large variety of requests.

We are trouble-shooters, out-of-the-box thinkers, busy helping hands, and a fun bunch.

Our focus is on excellent support, problem-solving, improvement of our processes, and collaboration within the team, and across teams.

Supporters by nature, we are an open team where no question is too big or small, and no "dad joke" is ever too bad.


What you'll be doing:


  • Assist our customers solve any technical issues that are preventing them from setting up / using our services.
  • Build and maintain "best practices" and selfservice guides enabling customers to solve future issues
  • Work closely with New Business, Customer Success and Product teams to ensure the best service for customers
  • Work quickly and efficiently to ensure all customers and consumers receive support in a timely manner
  • Be comfortable with both B2B and B2C support and familiar with tools such as Zendesk, Salesforce, Slack, Jira and eCommerce solutions.
  • Provide excellent teamwork with Support Agent's on a global plan

Who you are:


  • Experienced in customer support within digital commerce
  • Excellent English communication skills. Additional European languages that we support are a bonus
  • Basic understanding of ecommerce and SaaS products
  • Ability to provide a high level of service and delivering a consistent performance against KPIs
  • Ability to independently stay organized and maintain a high workload
  • Ability to remain positive and professional while communicating
  • Capacity of explaining new concepts and provide training on products to other team member
  • Advantage to have Zendesk experience and knowledge about Frontend technology and Ecommerce concepts

What's in it for you:


  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and Life Insurance
  • Health cash plan, Online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner with a Nintendo Wii and VR headsets, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including companywide celebrations and events, ERG activities and team socials."
  • Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot.

We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties.

So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

LI-IA1 #LI-Hybrid


About Trustpilot:


At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration.

For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world.

With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you we give
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