Welfare and Support Officer - London, United Kingdom - British Academy of Jewellery

British Academy of Jewellery

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In this role, you will be the point of contact for general pastoral support and welfare enquiries from students and will take the lead on welfare, prevent and safeguarding Academy wide, including Leicester and Sheffield.

You will support students with safeguarding and/or welfare issues, to ensure that they are successful on their programmes.

Using your communication skills, you will connect and build a rapport with a wide range of stakeholders and respond appropriately to their needs.

Key responsibilities include supporting student learning, recruitment, retention, and success through ensuring a positive learner experience.

Requirements:

Responsibilities:

Safeguarding and Welfare Support

Be a point of contact within the organisation for general welfare enquiries and concerns from students and staff and will take the lead on Higher Education welfare and safeguarding Academy wide.
To work with colleagues across the Academy to ensure students are fully supported, with any barriers to learning dealt with promptly and effectively.
To liaise with external agencies to ensure students receive the best possible support for them to achieve their maximum potential.
Monitor student queries and responding within a timely manner.
To provide students with information, advice, and support regarding a range of personal, academic, and pastoral concerns through scheduled sessions and dropins., and signpost as appropriate.
Educate students as appropriate on issues relating to Safeguarding, Prevent and Welfare.
Act as a Deputy Designated Safeguarding Lead (DDSL) in absence of the DSL.
Develop and deliver resources (including training) for student/staff use in relation to Safeguarding, Prevent and Welfare, and monitor their use/completion.
Coordinating and keeping records of who has completed training in liaison with other teams across BAJ as necessary.
Work across the BAJ, to ensure the best student experience.
Develop and form relationships with external support agencies which may benefit BAJ students.
Report on team progress in relation to Safeguarding and Prevent to the DSL as required.
Monitor and maintain data to identify and action any trends in safeguarding issues at BAJ.
Ensure that records are kept and maintained in accordance with auditing requirements.
Support the continued implementation and development of BAJ Safeguarding and Prevent action plans.
Support the development and implementation of clear processes for the referral of students from the Safeguarding team to appropriate external agencies, including ensuring that cases are followed up appropriately.
Keep up to date sector knowledge regarding how Safeguarding, Prevent and Welfare is implemented across other FE/HE/apprenticeships providers.
Support the promotion of pastoral care and motivation of students to support them in their learning (ensuring appropriate signposting of students to utilise additional student specialist services where appropriate).
Ensure all case management is confidential and is managed in accordance with BAJ policies and procedures.
Liaising with parents (FE specific) and employers (of apprentices) as required, whilst maintaining require levels of confidentiality.

Performance Monitoring Review
To attend appropriate training and staff development sessions and participate in an annual appraisal process.
Work Environment

Ensure compliance with health and safety regulations, taking standard actions within health and safety guidelines and reporting any concerns to others.
Ensure that the work area is kept neat and tidy to comply with personal health and safety requirements at own base and when working at other locations within the Academy.
Higher level qualification (HND/C or above)
Advanced skills in Office365, Microsoft Word, Excel, and PowerPoint
Proven ability to build good working relationships across teams and departments
Excellent written and spoken communication skills and an ability to communicate effectively with people at all levels
Proven analysis, planning, organisational and problemsolving skills
Demonstrable ability to work accurately under pressure and to meet tight deadlines
Experience of working within a customerfacing environment to provide a highquality level of support
Experience in delivering training, either onetoone or to groups

Person Specification

Higher level qualification (HND/C or above)

Specific Knowledge and Skills

Advanced skills in Office365, Microsoft Word, Excel, and PowerPoint
Proven ability to build good working relationships across teams and departments
Excellent written and spoken communication skills and an ability to communicate effectively with people at all levels
Proven analysis, planning, organisational and problemsolving skills
Demonstrable ability to work accurately under pressure and to meet tight deadlines
Experience of working within a customerfacing environment to provide a highquality level of sup