Pre-assessment Admin Clerk - Walsall, United Kingdom - Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust
Walsall Healthcare NHS Trust
Verified Company
Walsall, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.


  • Post holders must be able to work on their own initiative when carrying out their usual duties. Supervision is available as required.
  • To ensure that there is good communication between the administration team and the clinical team so that the outpatient area runs smoothly.
  • In advance of the start of the clinic, ensure that the Lead Nurse in the clinic are made aware of any problems regarding missing casenotes or referral letters and support the clinic by requesting notes / letters from the appropriate areas.
  • To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
  • To ensure that patients demographic details are always kept up to date on the Patient Administration System (Medway)
  • To use the Patient Administration System (Medway ), to book patients in and out of clinic


We are looking for a reliable, organised and hardworking Pre-assessment Clerk to work on an extremely busy department in Outpatients department.

You will be ordering patients case notes, updating their records and admitting/transferring on Medway and pre-assessment appointment.

The hours are Monday to Friday

  • Using the information on the clinic outcome form or agreed protocols, ensure that the outcome of the clinic attendance is recorded accurately and immediately on Medway.
  • Book interpreter services for patients as required.
  • To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately.
  • To ensure that all case notes are tracked on the Record Tracking System
  • Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
  • Maintain patient confidentiality at all times.
  • Carry out any other duties, within the grade, as requested by the lead nurse
More jobs from Walsall Healthcare NHS Trust
See all jobs of Walsall Healthcare NHS Trust