Field Service Supervisor - Glasgow, United Kingdom - GEA Group

GEA Group
GEA Group
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Field Service Supervisor:


Job information:


Reference number:


JR

Job function:

Service


Position type:

Full time


Site:

Glasgow
Suite 2, Glasgow, Lanarkshire, G4 9XA

  • The role will be predominantly site based with approximately 23 days per week in the office, although flexibility is necessary in order to meet the needs of the Business. A handson approach is essential as you will be required to undertake and assist with service and maintenance activities on site and provide out of hours support where necessary.

Your responsibilities and tasks:


Field Service Responsibilities:

  • Undertake and assist with all aspects of site activities as required.
  • Organise, run and coordinate service project works.
  • Provide support and guidance for other engineers while leading from the front.
  • Organise and liaise with subcontractors on site.
  • Record all repairs and replacements made and causes of malfunctions.
  • Ensure all site issues are logged and documented so that customer queries can be dealt with efficiently and effectively by the technical support and service team.
  • Build relationships with potential customers and bring in new business.
  • Undertake overtime when required to assist with service works
  • Build excellent relationships with customer and third parties
  • Act as main point of contact for the customer on field service activities and ensure regular highlevel updates are communicated on status in collaboration with the technical support team
  • Assist in the definition of service scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Assist in the creation of quotations with Service Sales and provide justification for deviation to budget.
  • Work in close collaboration with the Service Management / Sales team to ensure we can both technically and financially deliver the scope proposed, highlighting any commercial risk

Management/Supervision Responsibilities:

  • Assist in the growth of the business in line with preset targets.
  • Ensure job costs achieve budget, or if this is unlikely discuss with Service Manager
  • Identify opportunities within our customer base for the sale of our services.
  • Ensure agreed procedures for providing quotations, accepting orders, recording costs, pricing and invoices are followed and adhered to.
  • Ensure all documents and records are properly filed, ensuring all debts can be proven and customer queries dealt with efficiently and effectively.
  • All job costs are kept within budget and discussed with the service Manager.
  • Outstanding debt queries are answered and dealt with promptly and every assistance is provided to the Service Manager and credit controller to collect overdue debts.
  • Support in the scheduling of works with customers, based on appropriate skill sets.
  • Provide onsite supervision of Field Service Engineers
  • Assist Service Manager to manage the utilisation of the engineers in an efficient and effective manner, maximising chargeable hours wherever possible.
  • Support the Service Manager to develop effective tools to improve resource planning and identify capacity gaps
  • Assist in keeping engineers sufficiently informed about company procedures and other information so that they can represent the company in a professional manner.
  • Ensure that engineers are updated on Health and Safety matters, by liaising with the QSHE Team.
  • Ensure relevant Health & Safety procedures are adhered too and executed.
  • Assist the Service Manager to maintain effective teamwork, employee motivation and morale within the business.
  • Builds up effective teams and creates team culture, promotes and develops innovative solutions and think visionary.
  • Actively addresses an exchange of opinions when solving a problem and can facilitate collaboration with other stakeholders
  • Creates a climate in which people want to perform, able to motivate all kind of employees, invites input and shares ownership and visibility
  • Open for discussion with & feedback from employees, manages suitable and effective diversity in team, provides challenging and stretching tasks and assignments, conducts frequent development discussions
  • Makes customers a high priority, shows interest in and understanding of their needs and maintains effective relationships.
  • Ability to motivate team and focus on staff development.
  • Lead on the FSE's training plan and identify gaps in skill set requirements.
  • Work in close collaboration with the manufacturing centers on all aspects of the product offer & keeping up to date with service product / market / UK developments
  • Act in a professional, courteous, and businesslike manner always.
  • Enhance the reputation and 'presence' of the company in the marketplace.
  • To support the Service Manager in delivering the vision and goals for the department.
  • Works in close alignment & employs effective communication techniques with sales & projects is essential strong.''One Team'' eth
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