Clinic Co-ordinator - Northampton, United Kingdom - Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust
Northampton General Hospital NHS Trust
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An opportunity has arisen for a Band 3 Clinic Coordinator to join our Oncology & Haematology Clinic Co-ordinator team.


In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.

Provide an efficient administrative and day-to-day support service to the department.


Duties will include booking of outpatient and treatment appointments, co-ordination of outpatient clinics for a defined team of clinicians, dealing with different enquiries, dealing with patients' records and other general office administration duties.

Undertake effective administrative and clerical duties as part of the administration team.


The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.


This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.


If you like working in a varied role in a busy environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the best possible care we would like to hear from you.

An eye for detail is essential. The ability to prioritise and organise your workload is essential.


You will have had recent general clerical and office experience and will have excellent computer skills, good organisation skills, and ability to work effectively and proactively as part of a team.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage


We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.


We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To work as part of a clinical clerical team to support a defined team of clinicians, Pharmacists, nurses and other healthcare professionals

To ensure outpatient treatment capacity is accurate and utilised effectively

To ensure treatment area capacity is accurate and utilised effectively

To assist the effective management of patient pathways ensuring all necessary appointments and treatments are booked in-line with Trust and national targets

Ensure all relevant Trust and National targets are adhered to

Coordinate treatments and appointments in conjunction with consultant and clinic teams ensure effective time management and utilisation.

Attend Meetings as required to ensure effective communication with all service users.


Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.

Provide robust audit data for local and national targets where appropriate.


Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.


Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.

Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required


Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.


Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.

Prepare case note folders and complete necessary documentation for all new patients.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.
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