Escalated Customer Care Executive - London, United Kingdom - lastminute

lastminute
lastminute
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility.

We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.


Job Description:

We are looking for an experienced Customer Services professional looking to develop their career in Travel Customer Services.

In this role

  • You will provide outstanding service to 'VIP' customers ensuring customer complaints are dealt with efficiently and sensitivity with high levels of professionalism and courtesy.

Key Responsibilities will include

  • Investigating and resolving customer complaints through a variety of channels
  • Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
  • Provide feedback to customers and colleagues in a constructive and courteous manner
  • Be confident and able to navigate travel booking systems efficiently and effectively
  • Lead by example representing the values of the business

Qualifications:


  • Experience of working in a customer services role within the travel sector
  • Experience of complaints and escalated case handling
  • Aptitude to seek a resolution for and with the customer


  • Outstanding communication skills

  • Fluent English (Speaking and Writing)
  • Quick to learn
  • Work to tight deadlines with a cando attitude
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