Health and Fitness Officer - Galashiels, United Kingdom - Live Borders

Live Borders

Verified Company

Galashiels, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION AND PERSON SPECIFICATION

Post Title:
Health & Fitness Officer

Directorate:
Commercial Services

Reporting to:
Area Manager (Health & Fitness Strategic Lead)

Job Purpose:

Responsible for delivery and overall implementation of the Health & fitness work plan across multiple facilities within the region.

Responsibilities:

Oversee the successful growth of membership, driving membership retention and new sales through implementation of campaigns/sales initiatives.
Lead and develop new revenue streams by developing group exercise programming to continually add new 'added value'/income generating programmes.
Lead the development of a comprehensive fitness pathway from the young adult market through to active ageing population.
Lead on customer engagement to drive retention and to ensure customer intelligence is being gathered, is understood and is used to influence decision making
Ongoing monitoring and reporting on progress against set health & fitness KPI's to include ETM occupancies, overall membership sales and customer engagement.
Create a training and development framework and establish essential and desirable requirements in order to deliver service excellence
Coordinate external training & development with existing fitness staff across all sites.
Deliver/coordinate ongoing internal staff CPD training, and ensure all existing staff are trained to appropriate standard.
Identify training opportunities within existing teams to develop new fitness staff.
Support recruitment and training of any new fitness staff to organisation.
Provide effective communication with all staff to achieve objectives.
Work closely with Area Manager (Functional lead) to deliver corporate health & fitness work plan and develop site specific unit plans identifying programming opportunities and maximising revenue growth.
Work closely with Duty Managers and leading facility fitness teams to ensure maximum levels of participation and achieving set KPI's within unit plans.
Support procurement processes.
Support capital projects and purchasing.
Manage health and fitness assets and contracts dealing with any relevant suppliers. DMs responsible for day to day for post manages corporately.
Ensure that services are delivered with a customerfocused ethos.
Assist in the development of new health & fitness products.
Keep up to date with latest trends and develop proposals for innovative products/programming.
Represent Live Borders internally and externally e.g. at networking events, meetings, conferences and exhibitions to enhance and strengthen the Live Borders profile.

Other details:

Requirement to work out of hours or weekends - on occasions, evening and weekend work may be required. Flexible working patterns to suit business needs permitted.

Requirement for PVG/Disclosure check

The role will involve travel between various locations within the Scottish Borders & virtual meetings/phone calls. The post holder will be required to hold a full, valid driving license and have access to a car.

Person Specification

EDUCATION

Essential

Assessed by

Desirable

Assessed by
Health & Fitness Level 3 qualification

A

Health & Fitness Level 4 qualification

A

EXPERIENCE

Essential

Assessed by

Desirable

Assessed by
Experience working within a Health & Fitness environment.

A/R

6 years relevant experience.

A/I

Track record of delivering successful performance, along with developing income streams.

A

Coordinating fitness class timetables, monitoring performance and developing further.

A/I

Experience in driving results from sales campaigns, developing & implementing new activities.

A/I

Experience in new product development

A/I

Experience managing staff.

A/I

Experience leading and enforcing regulatory compliance

A/I

Experience of developing & delivering training to staff/peers.

A/I/R

Experience of developing strong successful partnerships and working in collaboration to deliver key outcomes

A/I

Experience of working with a range of staff to achieve outcomes and targets.

A/I/R

SKILLS AND KNOWLEDGE

Essential

Assessed by

Desirable

Assessed by
Competent on booking system software

A

A

Competent in use of Microsoft excel, word & powerpoint

A

Ability to influence

A/R

Credible and confident communicator (written and verbal) at all levels

A/R

A

Self-motivated, with the ability to work proactively using own initiative with ability to organize, prioritise and meet deadlines.

A/R

Numerate with strong analytical and problem solving ability

KEY

A - Application
I - Interview
R- Reference T *- Test

Job Types:
Full-time, Permanent

Salary:
£22,943.00-£24,938.00 per year

Benefits: