File Handler - Coventry, United Kingdom - Keoghs

Keoghs

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To manage and progress own caseload of Pre-Litigation Noise Induced Hearing Loss claims from the MOD

Key Accountabilities

Reviewing documents and preparing reports
Reviewing evidence (including medical/personnel records/AFCS and War Pension records)
Conducting investigations with Insured/obtaining witness statements
Dealing with routine correspondence
Completing and updating MI
Providing initial reports and further reports/advice to clients
Liaising directly with the Claims Handlers and Managers
Complying with Client's instructions
Assisting team in achieving goals and objectives
Achieve a chargeable target
Billing
Appropriate delegation to paralegals
Adhere to the Keoghs Values

Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Compton Court, Coventry office

Experience, Skills and Qualifications

Recruitment Criteria:
Technically proficient in dealing with NIHL cases and/or having a willingness to learn quickly in a technically challenging environment
Experience in handling own caseload
Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
Effective negotiator
Ability to use own initiative
Flexibility in relation to tasks undertaken
Good listening and verbal communication skills
Ability to maintain concentration and pay attention to detail
Ability to selforganise and selfprioritise
Ability to work under pressure and to target
An enthusiastic and hardworking individual
Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with Protocol; dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts.
Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines
Diarising and updating CRU
To ensure compliance with the SRA Code of Conduct 2011.

Undertaking additional ad hoc duties to support the Fee Earners and the team, as required and may include:

Complete initial steps in recovery of our Client's outlay and collate the outcome
Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims
Undertake administration duties on files, such tasks may include completion of MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are dynamic
We are innovative
We succeed together

Contract Type