Implementation Co-ordinator - Crewe, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Crewe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Implementation Co-ordinator - Telematics Customer Service:


Salary:
£24,000 - £26,000 OTE


Location:
Herald Drive, Crewe, CW1 6EG


Hours:
Monday-Friday 08:30am-17:00pm


Heard of us?


We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.

We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered.

From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Our Telematics solutions are at the core of our offering.


575,000 assets

Across
5 continents

17 years of telematics experience


Global offices

Job Purpose
The role of Telematics Job Bookings Co-ordinator
is really important to us.

You will be responsible for building and sustaining a first-class relationship with all customers whilst arranging the engineer visits for the telematics order requests as well as managing customer expectations, quoting realistic timeframes to complete tasks, in line with workload.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am - 5:00pm.


Your responsibilities day to day will be

  • Management of CRM to schedule telematics order requests, ensuring guidelines are adhered to in line with company requirements and agreed customer contractual SLA's.
  • Working closely with all relevant stakeholders both internally and externally, to ensure engineer visits are completed successfully.
  • Ownership and coordination of each stage of the process, to ensure a smooth and efficient service delivered.
  • Raising stock requests, where applicable within each order.
  • Updating of all assets in line with company guidelines and billing requirements.

What do we expect of you?

  • Experience within a customer focused environment is desirable.
  • Previous expertise in engineer scheduling is desirable.
  • Problem solving skills with focus on quality and the onboarding customer service delivery.
  • Excellent communication skills, with the ability to communicate proficiently both written and verbal
  • Able to adapt and succeed in a fast paced, changing environment.
  • The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
  • Ability to work effectively as part of a team to meet both client and business needs.
  • Experience in the use of Microsoft Office
  • Teams, Word, Excel etc.

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.


Still curious?
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

  • We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._
BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B
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