Council Tax Officer - Enfield, United Kingdom - CRA GROUP LIMITED
Description
3 months contract with a North London based Local Authority_Job Summary:
- We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.
Key Duties/Accountabilities:
- The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt.
- Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.
- Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.
Essential Experience Required:
- A knowledge of Civica Open Revenues systems would be preferable.
- We are looking for someone with recent relevant Council Tax experience as an essential requirement.
- You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills.
- You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.
Additional information to note:
This is a full-time role with core hours between 8:30am to 4:30pm.
Placement will initially be for a period of three months, to be reviewed.
- The closing date for this position is _**Tuesday 30/04/2024.
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