Customer Service Apprentice - Sheffield, United Kingdom - BDP Agency

BDP Agency

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit an enthusiastic customer service apprentice with a natural flair for telephone conversation and excellent listening skills to join our small award-winning marketing agency at Kelham Island in Sheffield.

Since 2009, we have established our brand and built a portfolio of over 6,000 business customers, with many registered on an annual subscription model.

Job description:

You will be working as part of a small team and have the opportunity to gain experience in many aspects of customer service and building relationships.

Answer incoming calls from current clients.
Proactively call existing customers & maintain client relationships.
Provide an excellent level of customer service & build rapport.
Logging calls on our system.
Organising and producing reports.
Chasing up paperwork from clients.
Provide support to the sales team and all other admin tasks.

Required Skills and Interests:

Friendly & enthusiastic and excellent communication skills
Presentable and Professional and Excellent timekeeping
Basic computer skills, knowledge of excel.
Good level of written and verbal English
Willing to follow instructions and learn with a positive attitude.

Additional Benefits Package:

Holidays: great holidays + bank holidays
Hours: Flexible Mon-Fri (no weekend work)
Training: ongoing training to develop an exciting career in Customer Service
Facilities: parking / Tram stop closeby / 2 excellent cafes / complimentary refreshments

Job Type:
Apprenticeship

Salary:
£5.28 per hour

Benefits: