Patient Care Advisor - London, United Kingdom - ZAVA

ZAVA

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About ZAVA

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost.

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods.

Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes.

And through delivering a safe and efficient digital healthcare service, we've provided over 8 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they needed it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice.

Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them.

We're here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role
We are looking for a Patient Care Advisor to be the face of ZAVA in the digital space.
The role requires you to be flexible as you interact with a vast array of individuals.

One moment you could be acting as our first point of contact for a patient, the next be in touch with our partner pharmacies or clinics and then you could be interacting with our Medical Director.

Contributing to the continued growth and success of our current Patient Care Team, you will have a passion for people, going above and beyond the call of duty to provide each patient with a WOW experience.

To be successful in the role, you need to be an excellent communicator who is able to quickly develop a rapport with those that you are communicating with and use your initiative to resolve queries.

Key Accountabilities
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Providing patient care to our patients: Dealing in all means of written and verbal communication from patients needing to book an appointment to those discussing their health care problems. Regardless of the contact you will strive to provide a WOW end to end experience for the patient.
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Medical Administration: Assisting with the doctor team's clinical work with regards to communication with other healthcare professionals as well as any other administrative tasks that may arise.
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Complaint management: Ensure complaints/incidents are recorded in the appropriate manner and escalated accordingly.
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Stakeholder management: Help facilitate communication between ZAVA, it's patients, the labs we work with and partner pharmacies.
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Working as part of a close-knit team: Work with other parts of the Patient Care Team to ensure all our patients across locales are supported as effectively as those within their locale. Contributing to consistently ensuring the highest levels of care are provided in an efficient manner
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Personal and team development: Maintain a continual review of personal performance, seeking to improve effectiveness both individually, as a member of the Customer Support team and as a member of the wider ZAVA team.
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Additional duties: Adhere to regulatory requirements in relation to ZAVA's ongoing compliance with CQC (Care Quality Commission). You will be required to carry out administrative duties that require you to come into the office including to help out at ZAVA's front Reception desk.

We would love you to have the following:

Technical skills & experience

Experience in both a customer facing position and administrative where you are able to handle multiple queries at the same time, prioritising as appropriate
Good decision making skills, remaining calm under pressure
Attention to detail and strong organisational skills
Ability to adapt to changing demands and experience of working in a fast paced team.
Proven IT skills

Personal qualities

Can work as part of a team
Ability to adhere to regulations/policies
Ability to follow tasks through to completion
Desire to want to help patients caring and empathetic
Strong initiative

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Humble; you listen and take on feedback, you are kind and caring to those around you.

- Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.

- Resilient; you embrace change and face into challenges.
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Macher; you are innovative and rise

Working pattern: 40 hours per week, 9 hours a day between the hours of 8.00am to 7.00pm, Friday - Tuesday. The first 2 weeks will be Monday to Friday.

**Benefits from the