Operations Support Manager - Leeds, United Kingdom - First Response Group

First Response Group

Verified Company

Leeds, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here's a fantastic opportunity for an experienced Operations Support Manager to join the friendly team at First Response Group for a high-profile event space based in central London.

This is an exciting role in a fast-paced and rapidly growing total security & facilities management company, supporting the operational delivery of our business.

Key Activities and Responsibilities

To lead and develop security officers, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externally
To create a professional environment which enables our fieldbased colleagues and customers, to feel close to the FRG team wherever they are located
Contribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operation
Ensure that FRG's Health and Safety culture is at the forefront of our people's minds and also that our services are delivered safely and in line with legal and regulatory compliance
Ensure that the whole team has an awareness of the companies SHEQ policies
To coach the security officers to ensure that they are selfdeveloping, providing the best level of service to our customers, following process and procedures, and working effectively as a team
To ensure that all team members complete all mandatory induction and training materials in advance of agreed timescales
To deputise for line management as and when required

Benefits:

Company vehicle and fuel card supplied.
Uniform
Free healthcare package which includes access to EAP
Industryleading pay rates
DeathinService
Company Pension Scheme
Highstreet discounts
Continuous professional development
Referral Scheme _£100 voucher for every successful referral_
Holiday allowance of 5.6 weeks per year prorata

Additional Information This Operations Support Manager role is a full-time position with variable hours to suit the demands of the role. You must be able to work days, nights, and weekends.

Expected start date - ASAP.

Essential Skills
To be successful as an Operations Support Manager, you will need:

flexible approach to the working week, ensuring the operational needs of the region are met

- prior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teams
- excellent customer service skills
- the ability to work on own initiative and as part of a team
- proficient IT skills with an intermediate level of MS Office fundamentals
- excellent organisational skills
- the ability to thrive under pressure
- the ability to contribute to team goals, and work calmly and efficiently under pressure
- to be adaptable, flexible, with a positive attitude
- a desire to learn and develop
- to hold a valid SIA (SG or DS) Licence
- to hold a full UK driving licence

Desirable Skills:

The ability to work proactively and use intuition
Have a keen attention to detail
Excellent interpersonal skills
Ability to remain patient and calm under pressure
Ability to remain alert and aware of surroundings

About Company First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'.

It is vitally important to us that everyone feels part of the team, contributes positively to companydevelopment, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.