Supporter Donations Assistant, Processing - London, United Kingdom - Macmillan Cancer Support

Macmillan Cancer Support

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fixed term contract - x2 positions available for 5 months from 1st August - 31st December 2024

Full time (34.5 hours) - we are open to a conversation about how you work these hours

Location - Split between home and our London Office : minimum 1-2 days per/week in the office - *_training provided in London office _

London:
£24,500 - £27,500 per/annum

National (home-based): £21,528 - £24,000 per/annum

Looking to gain behind-the scenes, operational supporter care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

About the role

The Supporter Care department is looking for a Supporter Donations Assistant to join our
Supporter Donations Processing team for our Peak Season - this role becomes available each year to help us with the influx of donations we have around our headline fundraisers including Coffee Morning, Go Sober and our Macmillan Ball.

You'll be accurately processing high volumes of manual income from various payment methods, inputting donations from our supporters on our income allocation system, creating meaningful personalised thank you letters and cards.

In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You'll be working across multiple systems - CRM, SMS (internal income system), Sharepoint, DotDigital, Raisers Edge, Microsoft Outlook & Office and be expected to use initiative to follow internal process maps and documents to independently complete your work.

We're always open to doing things better, so welcome a proactive approach to efficiencies that we can make in the team.

You may also be required to work with our two other teams within Supporter Donations - Donations Queries & Gift Aid to assist them in resolving queries from our supporters and helping to process and claim Gift Aid sponsorship forms.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process event registrations & donations and restrict income where required.

You will be delivering recognisable, high quality Macmillan correspondence in line with Brand and Strategy guidelines and messaging.

We would love to hear from people who:

Passionate about delivering high quality supporter correspondence in line with Macmillan's brand and tone of voice
Driven to meet and exceed targets and always meet deadlines
Have excellent attention to detail and ability to deliver accurate work in a timely manner
Happy working independently on repetitive tasks and can cope with highvolume data processing
Are able to distinguish and deliver supporter and internal teams requests
Able to pick up new technical systems and complex processes quickly
Excited to work flexibly within a large, fastpaced team

Recruitment Process
Application deadline: 31st May

First interview dates:
w/c 3rd June