Customer Service Administrator - Halifax, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Halifax, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Admin in Halifax

Salary £21,000

No Weekend Work

Are you an experienced Customer Service Administrator looking for your next opportunity? Do you love building relationships with regular customers?

If you said yes, this role will be perfect for you


We are looking for an experienced Customer Service Administrator to join our client based in Halifax who is looking to expand their friendly team.

In this role you will be supporting key accounts with queries, order updates and scheduling repairs.


What's In It For You?

  • Salary of £21,000
  • No Weekend or Evening Work
  • 34 Days Holiday, rising with length of service
  • Healthcare Cash Plan
  • Free Onsite Parking
  • Bike to Work Scheme

What Will You Be Doing?

  • Receiving inbound calls from new and existing key customers
  • Taking and processing new customer orders
  • Logging repairs and scheduling engineers
  • Dealing with complaints and offering first time resolutions
  • Providing order updates within agreed timescales
  • Producing reports for senior management
  • Ensuring that internal systems remain up to date with accurate information

Who Are We Looking For?

  • Have customer service experience
  • Have some administration experience
  • Are computer literate, including Microsoft Office
  • Show empathy to customers, being able to handle calls of a sensitive nature
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