Personal Injury Negotiator - Haywards Heath, United Kingdom - BT6 Resourcing

BT6 Resourcing

Verified Company

Haywards Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Personal Injury Negotiator

Location:
Salford Quays, Manchester or Haywards Heath, West Sussex

Salary:
£27-30k DOE + Benefits

About the Job

Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
Do you have third-party Injury claims experience, a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols?

Well look no further We're on the lookout for a skilled
Personal Injury
Negotiator to join our clients growing organisation in either
Salford Quays, Manchester or
Haywards Heath, West Sussex.

It's all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you'll be an expert in your field showing empathy and building strong working relationships.

You'll be a great fit for the role if you have these skills:

Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.

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Excellent Communication: You'll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
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Analytical: You'll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
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Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
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Deadline driven: Timeliness is essential in legal matters. Managing your deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

Job responsibilities:

Own and manage a portfolio, of Personal Injury claims submitted via the OIC/MoJ portals from receipt of medical evidence through to conclusion contacting policyholder's, witnesses, Third Party insurers to assess and agree liability keeping our policyholders informed on progress and managing expectations as and when required.
Effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants and all relevant Third-Party representatives
Promptly identify potential fraud indicators which require referral
Ensure that any bodily injury claims with potential large loss indicators are referred promptly
Manage Inbound and outbound phone calls and ensure all files are reserved accurately
Able to effectively assess basic liability decisions
Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
Ensure that all expressions of dissatisfaction are registered
Carry out duties, activities and tasks as directed within the Customer and Operations pillar
Ensure compliance with Company Policies, Values and guidelines at all times

Experience & knowledge:

Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer
Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
Experience handling claims within the OIC (Official Injury Claims) Portal or similar (Desirable)
Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
Proficient knowledge of liability assessment
Knowledge of regulatory framework relating to Motor Claims and principles of English Law
Previous knowledge of FCA requirements (including TCF)
Conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

Skills:

Thorough and effective communication skills, both verbal and written
Strong negotiation and influencing skills
Excellent time management and organisation skills
Good assertive skills
Auditing and coaching skills
Ability to act as a mentor/develop other and detect training needs.

Behaviours:

Tenacious and strong negotiator
Selfmotivated and enthusiastic
Able to evidence a thorough approach to claims handling
Emphasis on attention to detail and accuracy

Salary:
£27,000.00-£30,000.00 per year

Schedule:

Monday to Friday

Application question(s):

Do you have proven motor claims experience working within a bodily injury claims environment gained from a motor insurer? If yes, please detail below or ensure your CV clearly states this.
Do you have experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability r