Customer Service Administrator - Selby, United Kingdom - First2HelpYou

Description

JD0- Customer Service Administrator

First2HelpYou is a leading provider of Lone worker safety solutions.

Due to continued expansion, we have an excellent opportunity to join our business as a Customer Service Administrator.

At First2HelpYou, customers are at the heart of everything we do, and we strive ourselves on doing the job right and giving every customer the best possible service from start to finish with a personal touch.

It is important to us that we deliver an exceptional service to our customers.

This is a permanent, fulltime role, based in our Selby office where you will be involved with general office duties such as handling calls and data entry with previous office experience preferable.

Responsibilities:

• Updating databases with customer information
• Assigning Lone worker devices to customers
• Monthly client check ins
• Coordinate the completion of all client commercial administration on contract awards, renewals, additions and cancellations
• Be proactive in engaging users to reduce false alarms, improve usage and any other necessary communications
• Assist in developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction
• Monitor customer feedback and identify areas for improvement in the customer experience
• Process orders, returns, and exchanges accurately and efficiently.
• Managing your workload and prioritising based on business requirement
• Any other reasonable duties as required

Due to business needs and anticipated growth you may be expected to support the organisation in alternative duties / roles as requested by the Sales & Operations Director.

What we are looking for:

• Proven experience in an officebased customer service and administrative role.
• Excellent communication and interpersonal skills
• A confident communicator and approachable team member
• Proficient in the use of Microsoft Office, including Word, Excel
• Excellent and positive telephone manner
• A good eye for detail and able to maintain and update records accurately
• Organised, proactive and can plan and manage own workload
• A positive attitude towards providing excellent customer service which exceeds customer expectations
• Adaptable to change
• Strong problemsolving abilities and the ability to handle difficult situations with patience and empathy
• Ability to multitask and prioritise tasks effectively
• Ability to work independently as well as part of a team in a fastpaced environment

Salary:
£21,000.00-£25,000.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Onsite parking
• 28 days holiday (plus bank holidays)

Schedule:
Monday to Friday 8.30am-5pm


Job Types:
Full-time, Permanent


Salary:
£21,000.00-£25,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)


Ability to Commute:

• Selby (required)

Work Location:
In person


Reference ID:
JD06