2nd Line Service Desk Engineer - Cannock, United Kingdom - Experis LTD

Experis LTD

Verified Company

Cannock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Service Desk Engineer - Cannock, Staffordshire

Service Desk Engineer with 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 7 & 10, Windows Servers, ActiveDirectory, MS Office 2013.

Cannock, Staffordshire, Walsall, Stone, Stafford, Wolverhampton, North Birmingham, East Shropshire area

£24,500pa to £29,500pa + Pension, Health Care & Company Pay-Boost Benefits

Days only Monday to Friday - Shift Rotas are a 8am till 4pm shift, a 8:30am till 5pm shift and a 9am till 5:30pm

US owned, Global Logistics and Materials Handling organisation have a requirement for an experienced, professional, and energetic Service Desk Engineer who can offer 2nd Line Support to be based at their Cannock HQ.

This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver.

This company promote self-confidence and offer a very supportive environment including personal development, teamwork, and career progression.

To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of Helpdesk and Service Desk Support in the Microsoft Infrastructurearena encompassing the full Microsoft Product Stack including Active Directory, Exchange, SCCM and Office 365.

You will be involved in the processing and prioritization of helpdesk calls in timely fashion, changing of the daily back up tapes, Building of desktop & laptops using SCCM, Actively monitor AV systems, ensure management & threat removal from equipment,escalate high volume or high risk issues to the management team, document process steps of activities carried out and update as required, support technical projects from conception to implementation and identify opportunities for continuous improvement interactwith all other areas of the business

You will coexist in part of a Technical Support Team who have responsibility for this clients Helpdesk 2nd Line Support functions.

Key Technical Skills Required:

2nd Line Technical Support / Service Desk Experience
MS Azure and MS Office 36
ERP Systems
Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy
Windows Desktop and Windows 7 & 10
Windows Servers.
Active Directory

SCCM 201

MS Office 2013

Key Functional Skills Required:

Experience of working in a similar technical and/or customer support role.
IT Support fundamentals/Knowledge and MS Office experience.
A professional, processbased approach with a desire to see things through to completion is imperative.
A strong sense of customer focus.
A desire to learn and improve across several different IT support elements.
Knowledge of Microsoft Client Operating Systems.
Processing and prioritization of helpdesk calls in timely fashion
Changing of the daily back up tapes
Building of desktop & laptops using SCCM
Actively monitor AV systems, ensure management & threat removal from equipment
Escalate high volume or highrisk issues to the management team
Document process steps of activities carried out and update as required
Support technical projects from conception to implementation
Identify opportunities for continuous improvement interact with all other areas of the business

Technical accreditations are highly advantageous but will not take precedence over industry specific experience.

This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT InfrastructureTeam.

**CALL EXPERIS IT TODAY ON