IT Support 2nd - Chippenham, United Kingdom - Acorn Recruitment And Training

Acorn Recruitment And Training

Verified Company

Chippenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Second Line IT Support Engineer is required for a UK leading financial organisation in the Chippenham area.

Location:
Chippenham, part office-based, part working from home

Salary:
Up to £31,000 per annum but possibly more for the right person

Main accountabilities:

Hardware / software support
Support of user requirements surrounding installations, moves and changes
Systems administration and backup activities
Research & evaluation of software & hardware
Support of display & video equipment
Maintaining the IT Asset Registers, identification of risks within the IT department

Technical skills and competencies:

Any Microsoft Qualifications advantageous
Good knowledge of MS Active Directory at Current Server Levels
Strong Windows 10 Installation, troubleshooting and Build experience
Strong PC Hardware troubleshooting skills
Strong General Networking skills
Knowledge and Expertise (relating to specialist knowledge and expertise required to
Have a strong customer focus
Have a positive attitude and pleasant manner
Have good time management skills
Have good interpersonal skills
Enjoy working as part of a team
Active Directory user and computer administration
Windows administration
Exchange Mailbox administration
Exceptional problem management skills, able to investigate trends, methodical approach
Exceptional Customer Service skills
Proven experience working within IT service delivery
Excellent troubleshooting and problem solving skills
Excellent ability to transfer knowledge within a team
General Network administration and troubleshooting, TCP/IP and WAN/LAN/Wi-Fi

Role purpose:

To provide a customer orientated service experience to the users of the IT systems, ensuring the correct support procedures are followed, whilst portraying a confident approach to users and colleagues
Based within the Chippenham office, you will ensure all issues and queries are managed and handled professionally, accurately and in a timely manner
Responsibility to provide and support IT systems and services provided to an end user community of approximately 320 users
This includes desktop management and software roll out within agreed SLAs, support of office phone systems, completion of back up processes, management and set up of equipment to support training, trouble shooting and resolution of issues reported, workingwith 3rd party providers
By assignment, the contribution towards, or where appropriate direct project management of the installations of IT systems and services
Contribute towards the continued development of IT systems and controls that will have a positive effect on the business

Acorn Recruitment acts as an employment agency for permanent recruitment.