Customer Service Representative - Barking, United Kingdom - Find My Man and Van

Find My Man and Van

Verified Company

Barking, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description
Find My Man and Van is a comparison and booking site for Man and Van/Removals, established in 2015.

Through our online platform, customers enter their move details, date & time and receive online quotes from moving companies registered with the site.

With a registered service provider base in excess of 1000 companies, we provide a comprehensive, automated solution to corporate and domestic removals.

Our core values are exceptional customer service and platform ease of use.

Website

Role Description

The role on offer involves liaising with customers and drivers over the telephone, and subsequent management bookings and driver queries, through our online system.

Duties

The following are the main duties of the role, the list is not exhaustive as we are an evolving business and additional duties of a similar nature to those below may arise.

Answering customer enquiries by phone this can be anything regarding the booking ie. advice on booking their move, how our process works, payment, riding in van etc.
Giving quotes & taking payment again by phone, this involves using our online system to get quotes, taking the move details, texting the results to customers and processing payment through our online system.
Managing drivers with regards to our process, driver cancellations and assignments to bookings as well as any other issues that may arise.
Signing up new drivers through our online system when requested.
Handling booking cancellations and refunds this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
Handling complaints from customers/drivers this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
Monitoring customer satisfaction and grading bookings accordingly this can be done through our online system.
Recruiting drivers to the platform.
Posting to our social media accounts and responding to TrustPilot reviews.