Customer Service Advisor - County Durham, United Kingdom - Room At The Top Recruitment

Room At The Top Recruitment
Room At The Top Recruitment
Verified Company
County Durham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
This position is responsible for providing an excellent telephone - based customer service to Direct and Trade customers. It uses strong relationships and product & legislative knowledge to ensure customer satisfaction and maximise sales opportunities.


Key Competencies:


  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Furthering customer engagement by offering consultative advice regarding a range of products and services.
  • To process and manage end to end process for orders, following department SOPs.
  • Promoting customer engagement with online platforms by coaching customers.
  • Supporting any promotional campaigns.
  • Engaging with colleagues from other departments regarding new product information.
  • To maximize sales opportunities by performing outbound calls to customers and using inbound calls as an opportunity to upsell.
  • Maintaining minimum productivity and accuracy levels.
  • Any other duties commensurate with the role and renumeration package as deemed by management.

Qualifications:

Education Minimum Requirements

  • English
  • GCSE level or above


  • Math

  • GCSE level or above


  • ICT

  • GCSE level or above
Required Experience & Skills

  • Experience of a customer services role in a salesbased environment
  • Experience of managing and resolving customer complaints
  • Experience of working in a small team environment, managing a high workload and supporting others
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively
  • Positive Attitude
Preferred Experience & Skills

  • Knowledge of the agricultural sector and Farming industry including working practices and legislation, and in particular an understanding of the Direct customer needs
  • Good business awareness and background demonstrated via qualification or relevant career history
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