Customer Service Representative - Southampton, United Kingdom - Cab My Ride
3 weeks ago
Description
About us
Cab My Ride is a small business in Southampton. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Wellness programs
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of overachieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
Salary:
£19,000.00-£27,000.00 per year
Benefits:
- Work from home
Schedule:
- 10 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location:
In person
Expected start date: 22/05/2023
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